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Cancel Policy

Crafts by Rare Hands is dedicated to providing high-quality, handmade products to our customers. We take pride in the time, effort, and love that goes into each item we create. Our goal is to ensure that our customers are completely satisfied with their purchase, and we strive to make their shopping experience as smooth and enjoyable as possible. However, we understand that sometimes, circumstances may arise that require a cancellation of an order. In such cases, we have a clear and fair cancellation policy in place.

First and foremost, we want to emphasize that all of our products are made to order. This means that once an order is placed, our team begins working on creating the item specifically for that customer. As a result, cancellations must be made within 24 hours of placing the order. After this time period, we will not be able to cancel the order as it would have already entered the production process. We kindly ask our customers to carefully review their order before finalizing it to avoid any cancellation requests.

If a cancellation request is made within 24 hours, we will issue a full refund to the customer's original form of payment. We understand that unexpected situations can arise, and we want to make sure our customers are not inconvenienced in any way. However, we do ask for understanding and cooperation from our customers in this matter. As a small, independent business, we rely on each and every order to keep our operations going. A last-minute cancellation can have a significant impact on our team and resources.

In the rare event that a customer receives an item that is damaged or not as described, we will gladly accept a return and provide a full refund or exchange. Our team takes great care in packaging and shipping our products, but we understand that accidents can happen during transit. In such cases, we ask that the customer contacts us within 48 hours of receiving the item and provides photographic evidence of the damage. This will help us to resolve the issue promptly and ensure that our customers are satisfied with their purchase.

We also want to highlight that all of our products are unique and may have slight variations in color, size, or design. This is the beauty of handmade items and adds to their charm and character. We strive to accurately represent our products through photographs and descriptions, but we understand that sometimes, the item may not meet the customer's expectations. In such cases, we will accept returns within 14 days of receiving the item, and the customer will be responsible for the return shipping costs.

In conclusion, at Crafts by Rare Hands, we value our customers and their satisfaction above all else. We have a clear and fair cancellation policy in place to ensure that our customers have a positive shopping experience with us. We appreciate the support and understanding of our customers and will continue to work hard to provide them with beautiful, handmade products that they will love and cherish.

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