Return Policy for Custom Knitted Items At Crafts by Rare Hands, I take pride in creating custom-knitted items with great care and attention to detail. Our return policy is designed to ensure customer satisfaction while upholding fair business practices. Conditions for Return Returns for custom-knitted items will be accepted only under specific conditions due to their personalized nature. 1.Defective Items: If the item is defective or damaged upon arrival. 2.Incorrect Order: If the item received does not match the custom specifications provided by the customer. Return Eligibility To qualify for a return, please ensure the following requirements are met: •The item remains unused and is in the same condition as when it was received. The return request must be submitted within 14 days of the delivery date. Process for Returns 1.Contact Customer Service: Customers must "Contact" our customer service team to initiate a return. 2.Return Authorization: Our team will provide a Return Authorization Number (RAN) that must be included with the returned item. 3.Shipping: Customers are responsible for the expenses associated with return shipping. We highly recommend utilizing a trackable shipping service or acquiring shipping insurance to ensure that your return is both secure and verifiable. This approach will provide you with added assurance during the return process. Refunds Upon receipt and examination of the returned item, we will promptly notify the customer regarding the approval or rejection of the refund request. •Approved Returns: Refunds will be promptly processed, and the credit will be automatically applied to your original payment method within just 14 days. Rest assured; we are committed to ensuring your satisfaction! •Partial Refunds: In certain circumstances, partial refunds may be issued. This may apply to items that are not returned in their original condition or are submitted for return beyond the specified 14-day return period. Exceptions Some situations are excluded from the return policy.: •Custom knitted items may have minor variations due to their handmade nature. •"Please note that items returned without a Return Authorization Number cannot be processed. To guarantee a hassle-free return process, please adhere to the following guidelines. Your cooperation will make the experience seamless and efficient, always obtain a Return Authorization Number before sending any items back.". •Damages after delivery are caused by misuse or negligence. Ethical Considerations •Sustainable Practices: We strive to use ethically sourced materials and minimize waste in our production processes. •Fair Trade: Our commitment to fair labor practices ensures that our artisans are compensated fairly. Compliance Our return policy follows all consumer protection regulations to protect your rights. Customer Feedback We value customer feedback and encourage customers to share their experiences with our products and services. This helps us continuously improve and maintain high standards. Contact Information For questions about our return policy, please contact us at: •Email: Craftsbyrarehands@gmail.com ________________________________________