Cancellation of Customer Order Policy 1. Introduction Crafts by Rare Hands produces crochet and knitted items, focusing on quality and craftsmanship. We understand that there may be circumstances requiring order cancellations. This policy details the procedures and conditions for canceling an order at Crafts by Rare Hands. 2. Cancellation Request Customers can request an order cancellation by contacting our customer service team. The cancellation request must be submitted within 24 hours of placing the order. 3. Order Cancellation Upon receiving the cancellation request, our customer service team will confirm and initiate the cancellation process. If the order has not been processed or shipped, it will be canceled immediately, and the customer will receive a full refund within 3-5 business days. Should the order have been processed but not yet shipped, a 20% cancellation fee will apply to cover materials and labor costs. The remaining balance will be refunded within 3-5 business days. If the order has already been shipped, the customer is responsible for return shipping costs. Once the product is received and inspected, a refund will be issued, deducting a 15% cancellation fee and return shipping costs. 4. Exceptions Certain situations preclude order cancellations, such as: •Orders ineligible for cancellations due to promotional terms and conditions 5. Changes to Order Customers wishing to change their order instead of canceling it should promptly contact our customer service team at craftsbyrarehands@gmail.com. Changes are subject to availability and may incur additional costs. 6. Refunds Refunds will be processed to the original payment method used to place the order. 7. Contact Information For any inquiries or concerns regarding our Cancellation of Customer Order Policy, contact 8. Policy Updates Crafts by Rare Hands reserves the right to amend this policy at any time. The most recent version will be available on our website. 9. Acknowledgment By placing an order with Crafts by Rare Hands, the customer acknowledges having read, understood and agreed to this Cancellation of Customer Order Policy.